Frequently Asked Questions

• What shall I do when my item arrived damaged, missing parts, or defective?

Contact us at your earliest convenience, and we will immediately rectify the situation free of charge.

• How will I know when my item has shipped?

You can track your package online. Amazon will notify you via email and My Account that your order has shipped.

• Can I cancel my order?

Yes, you can cancel your item prior to shipment. If the item has already shipped, you may return the item under our return & refund policy.

• What if my item is backordered or discontinued?

We keep our inventory as up to date as possible. Occasionally items are backordered or discontinued before we can take down the listing. We will immediately contact you via email if this happens. If your order is backordered, you will have the option to wait or cancel the order.

• Can I change my shipping address?

If you need to change your shipping address, please contact us immediately.

• How does Lohasrus Store ship items?

All our items ship via ground shipping with UPS from Atlanta GA 30336.

• How do I return an item?

Email us at Lohasrus@gmail.com at your earliest convenience. Our customer Service department will be pleased to assist you with questions about returning or exchanging products.

• What is Lohasrus items made out of?

For the most parts Lohasrus items are made from 100% fir from sustainable forests which is resistant to insects and rotting.

• Is Lohasrus items safe for children?

Lohasrus Products conform to consumer safety standards ASTM F963-07, CPSP and EN71. Lohasrus items which of color are painted with non-toxic paint with safety structure and reliable hardware.

• Is it easy for me to assemble Lohasrus Products?

Lohasrus items always pursuits the goal of easy-to-use experience for customer and make our products assembly very simple. The package has included easy-to-follow assembly instructions and tools that you need.

Email us at Lohasrus@gmail.com for more questions.